Stuck in the past?
OIA can design and implement alternative operating plans to increase productivity.
OIA’s industrial logistics customer always operated on the weekends, despite the accompanying inefficiency. Full weekend operations were originally designed to maximize the direct-to-consumer supply chain, ensuring that orders were processed on the same day while also minimizing volume accumulation on Mondays. Unfortunately, the weekend shift became unproductive over time, so the business needed to completely reevaluate its operations plan. Furthermore, the inefficient structure was utilized across the entire distribution network, creating an illusion of success in order fulfillment.
OIA engaged in open dialogue with the customer to better understand their unique business needs and preexisting customer commitments. After extensive discussions, both sides concluded that weekend operations existed because “that’s the way it’s always been.” They were a preexisting tradition with minimal strategic value.
OIA developed industrial logistics solutions that ultimately reduced the customer’s fulfillment costs and staff turnover without impacting overall service levels. OIA’s customer achieved a 99.5% on-time fulfillment KPI after increasing management’s tenure and oversight, reducing reliance on support staff, and eliminating preexisting operational issues. These changes simplified day-to-day business activities and eliminated unnecessary weekend communication.
Final project implementation elicited $944K in savings, reduced turnover rates by 25% ,and improved on-time fulfillment by more than 10%. The company also saved an estimated $33,348 more per year due to improved workflows and training processes.