Claims Management

Claims resolution can be a time-consuming drain on both productivity and profits.

Claims occurring between factory and supplier often leave the brand sidelined with little ability to impact a quick resolution. OIA establishes a clear claims execution plan that all parties agree to up front. If there is a claim, our claims management experts are on the ground in the manufacturing region to resolve claims quickly and efficiently.

As an objective third party, we accurately assign claim liability to the responsible party, be it supplier, factory, or in some cases, both. Our knowledge of raw materials enables us to determine if it’s the material itself that’s inferior or the manufacturing process that’s at fault. Pre-inspection of materials reduces claims frequency by ensuring quality standards are met before materials arrive at the factory.