Air Import Agent - Chicago, IL

As Air Import Agent, you will review and process import transactions, including all related activities, for one or more major accounts, and provide excellent, proactive, and timely customer service. Duties will include preparation of freight quotes, tracking of freight, and invoice processing. Your ability to anticipate customer needs and your desire to quickly resolve potential delays will create a smooth experience for all your clients.

Essential Duties and Responsibilities

  • Promote a positive relationship with the client by ensuring proactive and attentive customer service at all times and in conjuction with other departments and third parties
  • Track and review shipping status to ensure timely departure, arrival, and delivery of freight; enter milestone data
  • Process data through the company’s system and obtain bank releases and other government agencies releases as appropriate
  • Process arrival notices for incoming shipments
  • Work and communicate with customs brokers and logistics providers to resolve any potential issues or delays
  • Create quotations for individual shipments, including estimating prices for the shipper, and selecting transportation companies to use


  • 2-5 years of relevant work experience in the freight forwarding industry or logistics field
  • A high level of energy and a can-do positive attitude
  • Strong proficiency in Microsoft Office, particularly Excel, Word, and Outlook
  • Excellent verbal and written communication skills
  • Familiarity with CargoWise’s Enterprise system a plus

OIA Global Logistics is an Equal Opportunity Employer. Our culture is fun, diverse and collaborative. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits. Interested candidates please submit resumes to Please indicate job title in the subject line.

OIA Global provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.