Air Export Agent - Cleveland, OH

The Air Export Agent’s primary responsibility is to review and process air export transactions, including all related activities, for one or more major accounts, and to provide excellent, proactive, and timely customer service. Additional duties will include preparation of freight quotes, tracking of freight, and invoice processing. The Export Agent performs all duties correctly and in compliance with all government export/transportation regulations. This position reports to the Branch Manager.

Essential Duties and Responsibilities

  • Promote a positive relationship with the client by ensuring excellent, timely, and proactive customer service
  • Receive, review, and process high-volume and/or complex export transactions for client(s), including booking, documentation, and billing
  • Process data through the company’s system, and submit shipment information to various government agencies as required
  • Visit the warehouse to check shipments after completing documentation to ensure that the shipping documents correspond to the actual shipments
  • Process bills of lading for outgoing shipments
  • Track and review shipping status to ensure timely departure/delivery of freight; enter milestone data
  • Ensure shipments of hazardous materials are checked and processed in accordance with all applicable regulations under the International Air Transport Association and Code of Federal Regulations
  • Create quotations for individual shipments, including estimating prices for the shipper and selecting transportation companies to use
  • Segregate cartons for each destination, label each carton, and take photos for files
  • Check shock watch/tilt watch activation and remark if there is any activation
  • Prepare on-hand reports from warehouse receipts


  • Minimum 2-5 years of relevant work experience in the freight forwarding industry or logistics field
  • A high level of energy and a can-do positive attitude
  • Strong proficiency in Microsoft Office, particularly Excel, Word, and Outlook
  • Excellent verbal/written communication skills
  • Familiarity with CargoWise’s Enterprise system a plus

OIA Global Logistics is an Equal Opportunity Employer. Our culture is fun, diverse and collaborative. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits. Interested candidates please submit resumes to Please indicate job title in the subject line.

OIA Global provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.